Each Excel version converts the CSV that you download from Survey Anyplace in a different way. If you're having trouble reading your Excel file, you can try these steps.
First, start by double-checking you converted the CSV to Excel in the correct way. This guide will show you how.
Still not a correct Excel file? Follow these steps:
Click on the home button of your computer and open the console panel.
Choose Clock, Language, and Region
When you click on the Region, this pop-up opens. Choose Additional Settings.
Make sure the list separator is set on;
If these steps didn't work for you, don't hesitate to contact us!
Now that you've created your questionnaire and are up to downloading your survey data, don’t miss these key guides to help you get the most out of the results features that Survey Anyplace has to offer:
- Your results dashboard – learn how to customize the dashboard to only show certain questions, choose which chart types you want to view, and lots more details. Our Create your Results Dashboard guide takes you through all of the different options.
- There are different ways to view your results – choose between the charts view where the Results dashboard is located, individual responses view, or the Presentation view to display the answers and graphs in a clean and visual way to your audience.
- For those signed up to the ReportR plan, Survey Anyplace offers you an incredible feature that allows you to create customized reports for your respondents, which they can download with a click of a button at the end of the survey. The Create your first PDF guide takes you through step-by-step to create a personalized report for each respondent that can include tailored advice, show their scores and how they compare to a benchmark, offer feedback, tips, and so much more!
How can I download survey results that are hidden by a filter?
By default, the dashboard displays results from the past month. To view and download all results, simply click on the filter, and press the X to delete the filter that only shows the past month's results. Make sure to click save and close to save the changes you've made to the filter settings.
How can I delete my test results?
Go to Responses when you are viewing the results dashboard.
Check the box at the top of the list to select all responses. Then click Delete selected responses. Be aware - this action is irreversible. If you only want to delete individual responses, you can do this one by one next to each individual response.
Don't forget to reset the completion rate if you don't want your test results included in this count. Click on Options in the Results tab and find the reset completion rate button under the Edit summary section.
Click here for a step-by-step guide, including screenshots.
Can I share results with non-Survey Anyplace users?
Yes, we provide a special feature – Dashboards – which allows you to specify who should get access to the online results pages. This can be password protected. Make a specific dashboard for each of your audiences by using filters. External users will only get access to the results pages (optionally white-labeled) and will not be able to adapt surveys/quizzes or delete responses.