Download your Results


This feature is included in all plans.


To analyze your results you can either choose to use the dashboards or to download your results. When you want to download your results you can download in three formats: CSV (easily convertible to Excel), Excel or PDF.


We suggest downloading CSV and Excel files with less than 2000 responses. Files with more than 2000 responses have a higher chance of not coming through to you via email!

Do you have > 2000 responses on your survey? Don't worry... simply make a new dashboard and apply a date filter to it. It will reduce the amount of responses on that dashboard and you will be good to go to download your results!


Click Download in the top right corner.


download results - click download


1 Download a CSV file

To download your CSV file, select CSV and simply click Download.


download csv file of results


When the CSV file has been generated, you will be asked to save the file.


When you have over 1000 responses (and less than 2000) your CSV will be sent by email.


The CSV contains the following information:

  • Date and Time
  • Geolocation (if enabled)
  • User Agent
  • Intro Fields
  • Answer for each question
  • Score for each question
  • Score on survey


Learn how to convert the CSV file to an Excel file.


2 Download an Excel file

Click Excel on the left-hand side and then simply click Download.


Download results - Excel


Once the Excel file has been downloaded a box will pop-up where you can either open the file immediately or save it for later.


3 Download a PDF file

You will receive a link to the PDF by email. Make sure your email address is spelled correctly! Choose how you want to customize your PDF.


download results as pdf


You can only use the email link to the PDF once. If you need another PDF file, have another link sent by clicking on the PDF button again. If you didn't receive the email, check your spam folder. PDF links will expire 24 hours after generation, so the download link can be used more than once in those 24 hours.


You can customize your PDF by turning on different features:


download results as pdf options


  1. Show Charts - the PDF will contain one chart per question.
  2. Show Summary table - this table will show the number of times a response was chosen, the minimum and maximum score, average score etc. This cannot be turned on at the same time as Show Response tables.
  3. Show Response tables - this table gives a detailed overview of each response with the time and date of submission. This cannot be turned on at the same time as Show Summary table.
  4. Show Intro Field Data - when you have chosen to Show Response tables, you can also choose to show the information you collected in your Intro fields.
  5. Show Respondent Data - when you have chosen to Show Response tables, turn this on to include respondent data in the Response table.


4 Download Report Template PDF

This feature is available if you're on the ReportR plan. If you have created a personalized PDF report for a particular questionnaire, you'll see an extra option to download a report template PDF.


You can either click on the download icon right away, which will download the PDF report which you have set up. Alternatively, you can click the purple button to add filters.


Download results - download report template


If you add a filter, the system will download the latest response that meets this criteria (i.e. no bulk downloads possible). 


Click the arrow to access the drop-down menu of all of the possible parameters you can use for the filter. You can click the purple button again if you want to add extra filters which will be in addition to (AND) or instead of (OR) the first filter that you set up.


Download results - PDF template filter


When you've set up the filter, click the download icon to download the latest report that meets the filter conditions. 


Note that the filters you have set do not get saved, so the next time you want to download another report template PDF, just follow these steps again.