White labeling

White labeling


This is an optional feature of the Enterprise plan and ReportR plan.


There are a lot of possibilities for branding your questionnaire by design. But if you want to fully brand your questionnaire by using your own link, you can white-label your questionnaire.


White labeling removes the brand and logo from a product or service by replacing it with the branding requested by the customer.


We offer three solutions of white labeling: white labeling the survey URL (the questionnaires will be white-labeled), white labelign the email domain (you will be able to send out emails using your own email domain from within the app) and white labeling on the editor (the software will be white-labeled). 


This guide contains:

  1. White label the subdomain
  2. White label the email domain
  3. White label the mobile editor

1 White label the subdomain

White labeling the subdomain allows you to change the URL of the survey. The URL looks as follows: s.surveyanyplace.com/examplesurvey or su.vc/examplesurvey. You can use your own domain to access your surveys by adding a DNS CNAME record for a subdomain: s.yourdomain.com/yoursurveysuffix


How to set up a white-labeled URL for the mobile application:

  1. Create subdomain s of the URL for the mobile survey app - s.[yourdomainname].com
  2. Set DNS CNAME record on the subdomain with value - s.whitelabel.surveyanyplace.com
  3. We add the URL to our white list - you will be able to access the survey on s.[yourdomainname].com


Example from google domains


2 White label the email domain

The emails get sent out from within the app (with email templates or email invitations) - from info@su.vc. The sender address can be set up as the email of your preference. When someone responds to your email their message will be forwarded to info@su.vc, which after it gets forwarded to your email. The receiver gets the white-labeled email on your domain.


The emails that are sent will have a higher priority than info@su.vc and are less likely to get spammed.

How to configure the emails created in Survey Anyplace to be sent in your own domain: (for this work you need to do some DNS configuration on your domain)


2.1 Create DKIM records

In DNS settings of [CLIENTDOMAIN] you need to add a TXT record to the domain
mandrill._domainkey.[CLIENTDOMAIN]


With value:

v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB;

2.2 Create SPF record

In the DNS setting of [CLIENT_DOMAIN] you need to add a TXT record with a value

v=spf1 include:spf.mandrillapp.com ?all

If you already have a TXT record with SPF information, you'll need to add

include:spf.mandrillapp.com

in the record (before the last operator, which is usually ?all, ~all or all-)


2.3 Verification email

We also need to send a verification link to an email address ending in @[CLIENT_DOMAIN]. The verification email will need to be forwarded to support@surveyanyplace.com to complete the verification.


Let us know if you have any questions. If you're not sure how to update DNS settings, we can do it for you if you can give us access to the domain configurations. More info on these verification steps can be found in the documentation of Mandrill.


3 White label the mobile editor

You also have the possibility to white label your result pages with your own branding. Your logo and 2 corporate colors can be implemented on the pages. All URLs of surveys and reports in this version will be replaced with your subdomain.


To white label the URL of the editor:

  1. Create a URL subdomain app for the mobile survey app - app.[yourdomainname].com
  2. Set DNS CNAME record on the subdomain with value - app.whitelabel.surveyanyplace.com
  3. We add the URL to our white list - you will be able to access the editor on app.[yourdomainname].com

Don't forget to send us the following to complete the set up:

NameRequiredExplanationExample
Logo
PNG, min 975px width or height
Your logo to use in the editor app as the logo in custom design template logo example
Icon
PNG, min 175px width or height, square size
Your logo to use as a smaller logo in the editor app for the survey editor and reporting pages, etc.
icon example
Favicon
PNG, min 175px width or height, square size
 Your favicon to use in the browser tabs, bookmarks, favicon in custom design template, etc.
favicon example
Primary color
Hexadecimal web format 
Replaces SA purple in CSS of editor app and will be used as the primary color and link color in custom design template
primary color ex
Secondary color
Hexadecimal web format 
Replaces SA red in CSS of editor app and will be used as background color and button color in the custom design template
secondary color example
Title
 Name of the app shown in the browser tab, bookmarks, etc.
 Used as the name for the custom design template
title example
Redirect URL

to redirect to this URL when a survey is not active or has not been found
https://surveyanyplace.com/


Check out the example below. When your domain is white labeled, the software is completely white-labeled, so here is how the login page will appear, with your own company's branding.


white label example

 

All parts of the website have your company's corporate colors, for example, the Home page and question design:


example of white label home page


White label question design example

For more information and prices, you can contact info@surveyanyplace.com



Here are some other account management features you may be interested in:

  • View your invoices – read the how-to guide to find out how you can view your invoices.
  • Change your email address or password – you can change the email address linked to your account or change your password if you’ve forgotten it or just feel like a change!
  • Change your account plan – this guide shows you how to upgrade to a plan with more features, downgrade if you choose, or even cancel your account and say goodbye to Survey Anyplace. If you think you won't be needing your account for a while, you can cancel your subscription and move to a free account keeping all your work intact. If you're really sure about leaving us, proceed with caution - once you have canceled your account, all of your surveys and responses will be deleted, and this is irreversible.
  • Simultaneous logins - This occurs when different people are logged in on different devices and can cause problems such as work being lost. If you want to have the capability for more than one team member to work in the application, sign up for the Enterprise plan or ReportR plan. These plans have a team management feature that allows you to create accounts for all of your team members (or create multiple administrators) at a small additional cost.
  • Team management - With this feature, you can manage what the different team members have access to. You can set up who is allowed to edit the questionnaire or who you only want to give viewing rights to. You could also allow team members to view the reporting dashboard.
V
Vincent is the author of this solution article.

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