The Custom Scoring feature allows you to give a score for each answer so that an overall score will be calculated at the end of the questionnaire. It's useful for example to rate customer or employee satisfaction. See the end of this article for more ideas!
1 Enable custom scoring
Enable custom scoring to get a score at the end of the questionnaire based on the answers of your respondent. This score can also be used to show different outcomes (final screen) at the end of the survey. Learn more about outcomes.
1.1 Turn on custom scoring
Go to the tab Extra Options and scroll down to Custom scoring. Click Custom Score and then toggle the button to turn on this option.
1.2 Go back to the Questions tab
When you turn on Custom Scoring, and you go back to the Questions tab to edit your questions, you'll see boxes with '0' in them appear next to your answers. You can change the '0' to the number you want to add to every answer. When a respondent chooses an answer, this is the score they are going to get for that question.
Don't forget to save your changes! Afterward, you can see the score per respondent in Results by Respondent.
Tip: You can able/disable custom scoring on specific questions by toggling the button circled below:
2 Score weights
The score weights feature is only available on the Enterprise and ReportR plan.
When you activate the custom score feature, the option to use score weights will become visible. Enabling this option will allow you to make certain questions or question blocks have greater importance for scoring.
Toggle to activate score weights. Now when you go back to your questions, you’ll find a new option under your question text, to add weight to your score.
Here you can put in any value you like, so if you would want the answers to one question to carry double weight, enter a value of 2. The answer score will then be multiplied by 2.
To add a score weight to multiple questions at once, head over to Question grouping & Question pool in the Extra Options tab. Here you can add a score weight which will be calculated on all the questions within this question block.
Learn how to put specific questions into different question blocks in this question pool guide.
3 How you can use custom scoring
- Don't show the score to the respondent but collect the score for your evaluation in the results. For example, to evaluate an event and you want to convert the answers to a score for a concrete satisfaction number without having the respondent give you an official number or seeing one.
- To show outcomes in assessments and quizzes. Use the outcome screen to give extra information or examples based on the score.
- To show an overview of the scores on the final screen or in the email template using the variables (this can also be per question block/category).
- You can use formulas to calculate, for example, the total custom score. You can use the formulas you have created in other features like outcomes, email templates, and so on...