Question types that support custom scoring

Use question types that support custom scoring to give a score to each answer, so that an overall score will be calculated at the end of the survey. Not all question types support this feature by default, however you can use formulas to add custom score to your forms, open ended and ranking inquiries.


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This guide will teach you:

  1. Question types that support custom score 
  2. Question types with formulas

1. Question types that support custom score

Custom score is available for the following question types:

  • 1.1 Number slider
  • 1.2 Text slider
  • 1.3 Text choice
  • 1.4 Image choice
  • 1.5 NPS
  • 1.6 Radio button rating
  • 1.7 Rating
  • 1.1 Number slider 

  • Number slider displays the numbers on a scale form one side to another so respondents can decide which number they most closely relate to or agree with. Custom score will be automatically assigned based on the answer value.

    Question types that support custom scoring- number slider

  • 1.2 Text Slider

  • A Text slider displays the statements on a scale from one side to another, so respondents can decide which statement they most closely relate to or agree with.

  • Question types that support custom scoring- text slider

  • 1.3 Text choice

  • Text choice is used when you ask a multiple choice inquiry and present the possible answers to your respondent.

  • Question types that support custom scoring-text choice

  • 1.4 Image choice

  • Use Image choice when you want to ask a multiple choice inquiry and present the possible answers to your respondent by using images or GIFs.

  • Question types that support custom scoring-image choice

  • 1.5 NPS

    Use the Net Promoter Score (NPS) to measure the loyalty that exists between a provider and a consumer. Custom score will be automatically assigned based on the answer value.

    Question types that support custom scoring-NPS
  • 1.6 Radio button rating

  • Use a radio button rating inquiry to allow your respondents to choose their answers between 0 and 10. Custom score will be automatically assigned based on the answer value.

    Question types that support custom scoring-radio button rating

  • 1.7 Rating

  • Use a Rating question to ask a respondent to rate a product or service. Custom score will be automatically assigned based on the answer value.

  • Question types that support custom scoring-rating

  • 2. Question types with formulas

  • WARNING   

    Formulas are available for Enterprise and ReportR plans. 

  • 2.1 Open ended
  • 2.2 Form
  • 2.3 Ranking

  • 2.1 Open ended

  • Use an Open-ended inquiry to see things from a respondent's perspective, as they give you feedback in their own words. To assign a custom score to specific words of your choice, first you have to create a formula with 0 value.

  • Question types that support custom scoring-open ended

  • Then, at the Extra Options tab, go to Question logic, click +Create rule button and create your rule by selecting from the dropdown menu:

  • IF

  • Answer on question

  • Select the open ended question number

  • Contains 

  • And then write down the word that you would like to trigger this rule.

Then

  • Add to formula
  • Select your formula
  • Write the number you would like to add to your formula

Question types that support custom scoring-open ended

You can create as many rules as you want in order to include all the words that you would like to give a score to. 

2.2 Form

Forms are mostly used for demographic inquiries, to ask for a name, last name, email etc. To give custom score to your forms, first you should create a formula with a 0 value.

Question types that support custom scoring-form

Then at the Extra Options tab, go to Question logic, click +Create rule button and create your rule by selecting from the dropdown menu:

  • IF

  • Answer on question

  • Select the open ended question number

  • Select the form field you want to assign a score to

  • Is not empty

Then

  • Add to formula
  • Select your formula
  • Write the number you would like to add to your formula

Question types that support custom scoring-form

2.3 Ranking

The Ranking inquiry provides the respondent with a list, made by you, which they can rank according to their liking or knowledge. To give a score to each ranking answer, you have first to create formulas. The first and lowest formula should be 0 and you will assign it to the answer you want to rank the lowest.

Question types that support custom scoring-ranking

The second formula should be 1 and you will assign it to the second ranking answer.

Question types that support custom scoring-ranking

The third formula, should be 2, and will be assigned to the answer with the highest rank.

Question types that support custom scoring-ranking

Then you go back to your ranking question and you select from the dropdown menu, the correct formula for each answer.

Question types that support custom scoring-ranking

You can add repeat this process and create as many formulas as needed to assign it to your ranking answers.

What's next?

  • Add to formula with question logic: Set up your questionnaire with Formulas and Question logic to add a value to a formula when a certain condition is met. This can be done on a specific answer to a question, on a custom score on a question block, or even an intro field.
  • Formulas "using all responses" and Formula Filters: This feature allows you to calculate formulas including all survey responses and make calculations taking into account all responses collected and not just a single respondent's information. Enable this feature so that you can calculate averages, count responses, and more.
  • Outcomes is a feature that allows you to select what you will show to your respondents as a final screen, based on their answers to all questions or show a screen based on criteria that you have specified, such as a specific quiz score. This feature offers the possibility to create personality quizzes and business tests that end with personalised advice.


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